jilia Privacy Policy – How Your Personal Data Is Handled

When you register and use the jilia platform, we collect certain personal information that is necessary to provide you with a safe and functional gaming experience. This includes your full name, date of birth, email address, mobile number, and the payment details associated with your account such as your GCash or Maya account number or bank details. We also collect technical information automatically when you access the platform, including your IP address, device type, browser version, and session activity logs. This technical data helps us maintain platform security, detect unusual activity, and improve the overall performance of our service for players across the Philippines. We may also collect identity verification documents such as a government-issued ID when you request a withdrawal or when our compliance proceduresrequire it. All information collected is handled in accordance with applicable Philippine data privacy laws, including the Data Privacy Act of 2012 (Republic Act No. 10173).

The personal information we collect is used solely for the purposes of operating and improving the jilia platform and delivering a secure, personalised experience to every player in the Philippines. We use your registration details to create and manage your account, verify your identity, and process deposits and withdrawals to your chosen local payment method. Your contact information may be used to send you important account notifications, security alerts, or updates about changes to our policies — we do not send unsolicited promotional messages without your consent. Technical and session data is used to monitor platform performance, investigate suspicious activity, and ensure that our security systems are functioning correctly at all times. We may also use aggregated, anonymised data to analyse usage trends and make informed decisions about platform improvements, but this data cannot be used to identify any individual player. We will never use your personal information for purposes beyond what is described in this Privacy Policy without first obtaining your explicit consent.

jilia does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes — this is a firm commitment we make to every player on our platform. We may share your information with trusted third-party service providers who assist us in operating the platform, such as payment processors, identity verification services, and technical infrastructure providers, but only to the extent necessary for them to perform their specific functions. All third-party partners we work with are contractually required to handle your data securely and in compliance with applicable privacy laws, and they are prohibited from using your information for any purpose other than the service they provide to us. We may also disclose your personal information when required to do so by law, court order, or a lawful request from a government authority or regulatory body in the Philippines. In the event of a business restructuring, merger, or acquisition, your data may be transferred to the successor entity, but only under the same privacy protections described in this policy. If you have questions about who has access to your data, you are welcome to contact our support team for clarification.

The jilia platform uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and keep your session active while you are logged in. Cookies are small text files stored on your device by your browser, and they allow us to recognise you when you return to the platform without requiring you to log in again each time. We use strictly necessary cookies to ensure the platform functions correctly, as well as analytical cookies that help us understand how players navigate the site so we can make targeted improvements. We do not use third-party advertising cookies or tracking pixels that share your behaviour data with external advertising networks. You can manage or disable cookies through your browser settings at any time, though doing so may affect certain features of the platform, such as staying logged in or accessing your account preferences. By continuing to use the jilia platform, you consent to our use of cookies as described in this section.

Under the Data Privacy Act of 2012, you have specific rights regarding your personal information that we are fully committed to upholding. You have the right to be informed about how your data is collected and used, the right to access a copy of the personal information we hold about you, and the right to request corrections if any of that information is inaccurate or incomplete. You also have the right to object to the processing of your personal data in certain circumstances, and the right to request that your data be erased when it is no longer necessary for the purposes for which it was collected, subject to any legal retention obligations we may have. If you wish to exercise any of these rights, please contact our support team with your request and we will respond within a reasonable timeframe in accordance with applicable law. We will never penalise you for exercising your data privacy rights, and we are committed to handling all such requests with care, transparency, and respect for your personal information.

We implement industry-standard technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include encrypted data transmission, secure server infrastructure, access controls that limit who within our organisation can view your personal data, and regular security reviews to identify and address potential vulnerabilities. Despite our best efforts, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your jilia account and to keep your login credentials confidential at all times. We retain your personal information for as long as your account remains active and for a reasonable period thereafter as required by law or for legitimate business purposes such as resolving disputes or complying with regulatory obligations. When your data is no longer required, we will securely delete or anonymise it in accordance with our internal data retention procedures. If you believe your account security has been compromised, please contact our support team immediately so we can take appropriate action to protect your account.

jilia reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable legal requirements. When we make material changes, the updated policy will be published on this page with a revised effective date, and we may notify you through your registered email address or via an in-platform notification. Your continued use of the jilia platform after any such changes have been published constitutes your acceptance of the updated Privacy Policy. We recommend that you review this page periodically to stay informed about how we are protecting your personal information. If you have any questions or concerns about this Privacy Policy or how your data is handled, please reach out to our support team — contact details are available in the footer of this page. We are committed to being transparent and responsive when it comes to your privacy, and we welcome any feedback that helps us improve our data practices for players across the Philippines.